From account setup to payments, bonuses, and live betting – find guides and support for everything, all in one place.
Complete guides on opening a new account, verification, and your first login.
A complete guide to depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer.
Terms and conditions for claiming welcome bonuses, cashback, free bets, and VIP offers.
Details on password changes, 2FA setup, and keeping your account secure.
Download, installation, and troubleshooting for Android and iOS apps.
Rules and technical support for playing Live Baccarat, Roulette, and Blackjack.
Rules, odds, and live betting guides for cricket, football, and other sports.
Guidance on deposit limits, self-exclusion, and building responsible betting habits.
Complete registration in just a few simple steps and claim your welcome bonus instantly.
Click the "Register" button. Enter your full name, mobile number, and a strong password.
A 6-digit OTP will be sent to your mobile. Enter it in the designated field and tap "Verify".
Deposit a minimum of ৳100 via bKash, Nagad, or Rocket and receive an automatic 200% bonus.
Your account is ready! Now enjoy cricket, football, or Live Casino — whatever you're in the mood for.
When betting online, the biggest concern is knowing where to turn when something goes wrong. Luna Bet built its Help Center to address exactly that – whether you're a new or existing player, you'll find answers to all your questions here. Deposit stuck? Forgot your password? Bonus balance not showing? All of these issues are covered.
Luna Bet resolves payment issues faster than anything else. You can deposit and withdraw using Bangladesh's most popular mobile banking services – bKash, Nagad, and Rocket – as well as bank transfer. Deposits typically reflect in your balance within seconds. Withdrawals are usually completed in 15 to 30 minutes, though bank transfers may take 1–2 business days.
If a deposit fails or your balance isn't updated after funds are deducted, don't worry. Contact us via live chat with your transaction ID and a screenshot — our team typically resolves it within 10 minutes. luna bet never charges any hidden fees, and your deposited funds are completely safe.
New players receive a 200% welcome bonus on their first deposit. That means a ৳1,000 deposit gives you ৳3,000 to play with. Once the wagering requirements are met, you can withdraw anytime. Existing players can enjoy weekly reload bonuses and cashback offers.
If your bonus hasn't been credited or a promo code isn't working, first check that you made your deposit within the valid period and applied the offer code before depositing. If the issue persists, contact support — all bonus records are saved, so if you qualify, you'll receive it.
Luna Bet has several measures in place to keep your account secure. The most important is enabling two-factor authentication (2FA). With 2FA active, even if someone knows your password, they won't be able to log in – an OTP will be sent to your mobile every time.
If you've forgotten your password, click the "Forgot Password?" link on the login page. Enter your registered mobile number, verify with the OTP, and set a new password. The whole process takes under 2 minutes. Never share your password or OTP with anyone – Luna Bet staff will never ask for this information.
The Luna Bet mobile app is available on both Android and iOS. It's faster than the browser version, and push notifications mean you'll never miss an important match or offer. The app also runs smoothly on slow connections, as it's optimized for low bandwidth.
If you're having trouble installing the app, first make sure your device is running Android 6.0 or above. You may also need to enable "Install from unknown sources." iOS users can download directly from the App Store. For any installation issues, send a screenshot to our live chat.
Odds can shift while placing a bet mid-match on cricket or football – that's completely normal. Luna Bet's live betting interface updates in real time. If a bet appears to be duplicated or placed in error, check your betting history immediately. Full details of every bet are available there.
If a match is cancelled or abandoned, your stake is automatically refunded to your wallet. This usually happens within 24 hours. If it takes longer, contact support with the match name and date.
To maintain a safe and transparent environment, Luna Bet may require KYC verification for withdrawals above a certain amount. This involves uploading a photo of your National ID or passport. Verification is usually completed within 24 hours, and you only need to do it once. All KYC information is kept strictly confidential and is never shared with third parties.
The fastest way to get help. Click the chat button on screen and connect with an agent in seconds.
Always OnlineFor more complex issues, send us an email. Including screenshots and a detailed description will help us resolve it faster.
support@lunabet.siteJoin our official Telegram channel for offers, updates, and the latest news.
@lunabetbdThe most frequently asked questions, all in one place. Check here before reaching out to support.
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