Luna Bet Terms & Conditions – Must Read Before Use

1 General Rules

Luna Bet (hereinafter referred to as "we", "the platform", or "Luna Bet") is an online betting and gaming service provider. By accessing or using our website lunabet.site, you are deemed to have accepted these Terms and Conditions.

These terms & conditions constitute a legally binding agreement between you and Luna Bet. If you do not agree with any of these terms, please refrain from using our services.

• These terms & conditions are subject to change at any time and will take effect from the date the changes are made.
• Luna Bet reserves the right to suspend or terminate any user's account at any time, with or without reason.
• Users assume all risks associated with using this platform.
• All disputes relating to Luna Bet will be resolved in accordance with these terms & conditions.

2 Account Registration & Eligibility

The following conditions must be met to open an account with Luna Bet. An account cannot be created or used if these conditions are not satisfied.

2.1 Age Requirement

You must be 18 or older to register. Luna Bet may request a national ID or passport at any time to verify your age. Operating an account on behalf of a minor is strictly prohibited.

2.2 Single Account Policy

Only one account is allowed per person, household, or address. If multiple accounts are found, all of them may be suspended and any funds held may be forfeited.

2.3 Accuracy of Information

All information provided at registration must be truthful, accurate, and up to date. Accounts created using false information may be terminated at any time.

• Your real name and national ID details are required.
• An active mobile number and email address are required.
• It is the user's responsibility to keep their account password secure.
• Your password should never be shared with anyone.

3 Deposits & Withdrawals

Luna Bet supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. All financial transactions must comply with the following conditions.

3.1 Deposit Terms

• The minimum deposit amount is ৳500.
• Deposits must be made using a payment method registered in your own name.
• Third-party payments are not accepted and funds sent this way will not be refunded.
• No additional charges are applied on deposits.

3.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are typically processed within 1–24 hours.
• Identity verification (KYC) must be completed before your first withdrawal.
• Winnings from bonuses are subject to wagering requirements before they can be withdrawn.
• Withdrawals may be temporarily suspended in the case of suspicious transactions.

4 Bonuses & Promotional Offers

Luna Bet offers a range of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which should be read carefully before claiming.

4.1 Welcome Bonus

New members are eligible for a welcome bonus on their first deposit after registration. Applicable wagering requirements must be met before the bonus can be used.

4.2 Bonus Usage Rules

• Bonus funds cannot be withdrawn directly and may only be used for betting.
• Each bonus has a set expiry date. Any bonus that is not used within the valid period will be cancelled.
• Any attempt to claim bonuses using multiple accounts or a VPN will result in all bonuses being forfeited.
• Luna Bet reserves the right to modify or cancel any bonus offer at any time.
• Accounts found to have abused bonus offers may be suspended.

5 Betting Rules

The following rules apply to all betting activity on Luna Bet and cover all betting markets available on the platform.

5.1 Bet Validity

A bet is only considered valid once the system has successfully confirmed it. Bets left unconfirmed due to network issues or technical errors are automatically voided and the funds are returned.

5.2 Odds Changes

If odds change after a bet is placed, the odds at the time the bet was accepted will apply. For live betting, real-time odds apply.

5.3 Prohibited Activities

• Placing bets using bots or automated software is strictly prohibited.
• Betting using match-fixing arrangements or insider information is strictly prohibited.
• Accounts showing unusual betting patterns will be subject to investigation.
• Placing bets using another user's account is strictly prohibited.

5.4 Bet Cancellation

If an event is cancelled or postponed, the full stake for that bet will be refunded. The same policy applies to events cancelled due to natural disasters or other unforeseen circumstances.

6 Account Closure & Suspension

Luna Bet reserves the right to temporarily or permanently close an account under the following circumstances.

• In the event of a terms & conditions violation.
• In the event of false or misleading information being provided.
• In the event of multiple accounts being operated.
• In cases of bonus abuse or fraud.
• In cases of suspicious financial activity.
• In cases of age restriction violations.

Upon account closure, any valid balance (excluding bonuses) will be returned to the user. However, if the account is closed due to a terms violation, the balance may be forfeited.

Users may close their account at any time by contacting our support team.

7 Limitation of Liability

Luna Bet is not responsible for the following.

• If a bet fails due to an internet connection issue.
• In the event of loss caused by a fault in third-party software or devices.
• If an account data breach occurs as a result of the user's own negligence.
• In the event of temporary service disruptions caused by unforeseen technical issues.

That said, Luna Bet is committed to resolving technical issues promptly, and users affected by platform-side errors will be considered for appropriate compensation.

8 Responsible Betting

Luna Bet takes responsible betting seriously. We want our users to enjoy betting as entertainment, not let it become an addiction.

• You can set your own deposit limits.
• You can temporarily suspend your account for a set period using self-exclusion.
• Our support team is here to help if you encounter any betting issues.

To learn more about responsible betting, visit our Responsible Gaming View page.

9 Complaints & Dispute Resolution

If you have a complaint or dispute, please follow the process outlined below.

• Start by reaching out to our support team via live chat or email.
• Our support team will provide an initial response to your complaint within 48 hours.
• For complex disputes, we will aim to provide a resolution within a maximum of 14 business days.
• Luna Bet's decisions are final and binding.

To file a complaint: support@lunabet.site

10 Changes to Terms

Luna Bet reserves the right to amend, update, or remove any part of these terms & conditions at any time. Notice of changes will be posted on the website and will take effect from the date of publication.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.