Your well-being is our priority

Luna Bet Responsible Gaming – The Right Path to Safe Betting

Betting should be a source of fun, not stress. Luna Bet believes responsible gambling is the best way to play. Stay safe, and keep your family happy.

24/7
Support available
18+
Adults Only
100%
Self-exclusion
Free
Counselling services

Our Responsible Gaming Tools

Luna Bet offers a range of effective tools to help you keep your gambling safe and in control.

💰
Set Deposit Limits

Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately, and any increase requires a 24-hour waiting period.

⏱️
Set a Time Limit

Decide in advance how long you want to play each day. Once your set time is up, you'll receive a reminder or your session will end automatically.

🛑
Self-Exclusion

Exclude yourself from the platform for a set period or permanently. During self-exclusion, you will not receive any promotional messages either.

🔍
Activity Review

You can review your betting history, wins and losses, and time spent on the platform at any time. Stay transparent with yourself and make informed decisions.

🧘
Cooling-off period

Avoid making big decisions in the heat of the moment — use the cooling-off feature for a break of 24 hours to 30 days. During this period, access to your account will be suspended.

🤝
Expert Support

If you're experiencing gambling-related issues, you can reach luna bet's trained support team and specialist advisors at no cost.

🎯 What Is Responsible Gaming and Why It Matters


At luna bet, we believe betting is purely a form of entertainment — it should never be seen as a source of income or a way out of financial difficulties. Responsible gambling means knowing your limits, sticking to a budget, and treating betting as a small, enjoyable part of life.

Online betting is growing in popularity across Bangladesh. Many people enjoy the thrill of sports wagering, but without the right awareness, it can become a serious problem. That's why Luna Bet is deeply committed to Responsible Gaming and to keeping its users informed.

Our request to every player — set a budget before you play, don't chase your losses, and make time for family and friends. Responsible gambling isn't just good for you — it's good for the people you care about.

Betting on luna bet is entirely optional entertainment. Never bet with borrowed money or funds from your savings.

⚠️ Warning Signs of Problem Gambling


People often don't realize when their betting habits are becoming a problem. Luna Bet wants you to stay informed. If you notice any of the signs below, take them seriously and seek help.

  • Chasing losses with repeated bets and the 'just one more' mindset.
  • Borrowing money from family or friends to fund betting.
  • Keeping your gambling secret and hiding it from the people close to you.
  • Feeling restless, irritable, or anxious when you're unable to bet.
  • Neglecting work, studies, or family responsibilities due to betting.
  • Repeatedly spending beyond your set budget.
  • Repeatedly trying to stop betting but being unable to.
  • Viewing betting as a solution to financial problems.

If you notice more than two of the above signs in yourself, contact Luna Bet support right away. We offer free, confidential guidance.

📋 Set Your Own Limits — Step by Step


You can easily set your own limits through Account Settings on luna bet. Just follow the steps below.

01
Log in to your account

Start by logging in to your Luna Bet account and navigating to your profile settings.

02
Open the Responsible Gaming tab

Look for the "Responsible Gaming" option in the Settings menu.

03
Select limit type

Choose the type of limit you want to set — deposits, bets, losses, or time spent.

04
Set the amount

Enter your preferred limit amount based on your budget and time, then confirm.

Reducing a limit takes effect immediately. However, increasing a limit requires a waiting period of 24 to 72 hours — this is in place to protect you.

🚪 Self-Exclusion Feature


If you feel you need a break from betting, use luna bet's self-exclusion feature. The decision is entirely yours, and we handle it with complete confidentiality.

Self-Exclusion Types

  • Short break: Temporarily close your account for a set period, from 1 day up to 6 months.
  • Long-term break: Choose a self-exclusion period ranging from 6 months to 5 years.
  • Permanent closure: If you wish to permanently close your account, that option is available too.

What happens during self-exclusion

  • You will not be able to log in to your account.
  • No promotional emails or notifications will be sent.
  • Your account balance will remain safe and will be fully accessible once the break ends.
  • Your account cannot be reactivated before the self-exclusion period has ended.

If you attempt to open a new account after self-excluding, we will detect and close it. Your well-being is what matters to us.

👨‍👩‍👧 Family & Child Protection


Luna Bet strictly prohibits anyone under 18 from using the platform. As a parent or guardian in the household, you also have an important role to play.

  • Password-protect or lock your devices so children cannot access them.
  • Never share your login credentials with family members.
  • Always log out of your account when it's not in use.
  • Have an honest conversation with children about betting and make sure they understand the risks.
  • Use internet filtering software to restrict children's access.

If you suspect a minor is using Luna Bet, contact us immediately at support@lunabet.site. We will act promptly.

🆘 Support & Counselling Services


You don't have to face gambling-related problems alone. Alongside Luna Bet's support team, a range of professional organizations are ready to help.

Luna Bet Support

  • Email: support@lunabet.site — response within 24 hours.
  • Live Chat: Log in to the platform and speak with us directly.
  • Help centre: on the Help Center page Find the detailed guide here.

External Support Organizations

  • Kaan Pete Roi: Bangladesh Mental Health Helpline — 01779-554391.
  • National Mental Health Helpline: 16789 (free of charge).
  • Talk openly with a trusted elder in your family.

Asking for help isn't weakness — it takes courage. Luna Bet is always here for you.

📝 Check yourself — a quick self-assessment


Ask yourself the questions below. If you answer "Yes" to most of them, consider seeking support.

Questions for you
1 Have you ever placed more bets to try to recover money you lost?
2 Has your betting caused tension or conflict in your family relationships?
3 Have you borrowed money from others or dipped into your savings to fund your betting?
4 Do you feel restless or anxious when you're unable to bet?
5 Have you ever tried to stop betting but couldn't?
6 Do you keep your betting activity hidden from family or friends?

If you answer "Yes" to more than three questions, please contact our support team or use the self-exclusion feature.

Frequently Asked Questions


No, setting limits is not mandatory. However, we strongly encourage every player to set a personal budget and time limit. It helps you stay in control and enjoy a more positive experience.

No, your account balance is completely safe during self-exclusion. Once the period ends, you can log back in and withdraw your funds at any time.

No. The purpose of self-exclusion is to keep you away from the platform for a set period. For that reason, your account cannot be reactivated before the chosen duration has ended.

Lowering a limit takes effect immediately. Increasing a limit, however, requires a cooling period of 24 to 72 hours. This protects you from making impulsive budget decisions.

Start by having an open, empathetic conversation with them. Encourage them to reach out to luna bet's support team or the National Mental Health Helpline (16789). If needed, email us — we'll help guide you through it.
Safe Betting Tips
  • Play for fun only
  • Never go beyond your budget
  • Take a break after a loss
  • Don't bet under the influence of alcohol
  • Stick to your daily time limit
  • Spend time with family
  • Keep up other hobbies and interests
  • Get help immediately if you're struggling
Responsible gambling platform

Play safe, stay happy

At luna bet, your safety and well-being are our top priority. Use our responsible gambling tools to keep your experience enjoyable. Sign up today and start betting the safe way.

Read more: Terms & Conditions · Privacy Policy · FAQ · Help Center

বাংলা